I shipped 13 boxes of personal effects from Toronto to Mountain View, CA. Navis picked them up from inside my house and delivered them inside an apartment in Mountain View. Navis handled all the interactions with US customs. The boxes were not damaged in any way and there were no issues with customs. My interactions with Navis were all by email and telephone. The Navis person (Bernice) was professional, polite, patient, and helpful. I am 100% satisfied.