I shipped a table and a tall bookcase from CA to MA: pick-up was on time, delivery on time, and courteous and efficient service in between; I was kept posted during transit. The real test of service, though, is what happens when something goes awry-- which is what happened to the bookcase: it arrived with the top damaged. I had insured the shipment, and Alan Moore of Navis Pack and Ship was gracious, prompt and thorough in resolving the issue to our mutual satisfaction. I will use them for any future shipping needs, and recommend them without reservation.