As someone who began her work life 20-plus years ago in retail at 15, and trained well, I've been increasingly disappointed over the years in the rapid degeneration of genuinely good customer service by companies who manipulatively go out of their way to advertise the opposite. And after living in NYC I found this to be exaserpatingly truer. However, I was pleasantly surprised by the excellent customer service I received from your representatives: from the woman who took my order (I forget her name now, but she was very kind and helpful each time we spoke on the phone), to the nice and helpful gentlemen who picked up my order in Astoria Queens (who were late arriving the pickup, but very much made up for it by being super nice and helpful during a stressful moving morning), right on down to the equally kind and helpful man who delivered it in Framingham, MA. All this and pleasantly for less cost than I was expecting! One almost feels hope for the continuing life of genuinely great customer service in a terrible customer service world! Thank to the Navis Team who participated in my transaction!
