Prompt pickup. Friendly communication with agent by email. Acceptable price. The item was a table. It arrived without a scratch and very neatly wrapped.
The packaging was perfect and the logistics went fairly smooth although their was no broker assigned with Navis. This creates more work for the shipper and receiver. When we ship internationally the transportation company communicates everything with the international broker and they also let us know what is needed. That did not happen in this case. The receiver did most all of the communications regarding clearance, etc.
Overall we are satisfied with Navis and will continue using their services.
Responsive, efficient, fair, met and exceeded expectations in every way.
Easy to work with office. Excellent delivery personnel. Fast, efficient, thoughtful, polite.
Will always be my first call when the situation calls for it.
Navis was hired to assist with art handling and packing a selection of paintings, both framed and unframed. I was very impressed with the packing quality once the shipment arrived, at an international destination. It showed assurance and meticulousness for each work and everything was in great condition.
They were very friendly each time we spoke and great customer service as I evaluated various options for shipping my grandfather clock family heirloom. They were informative and provided details and answers to any of the question I had around the process and things went very smoothly from start to finish. I'd use them again for future needs and recommend them to others.
Totally professional company. Fast delivery and more importantly, careful delivery. I would highly recommend them for your item delivery service and their follow-up is terrific. I will definitely deal with them again.
Working with a company we have never worked with before is always nerve-racking. But Steve was always willing to help offer the best options to pack and bring a piece of equipment from the US to Canada. His company was transparent, responsive, never ghosted me (you see this very often), and delivered the equipment on time and, more importantly, in good condition. It was a very smooth transaction. Thank you.
