Over all I had a wonderful experience using Navis Pack and Ship! More often than not, they were easy to communicate with, and were very responsive. Staff provided excellent customer service throughout the shipping and delivery process. The only thing that kept me from giving a 5 Star review was that we needed to have the delivery and pick up scheduled in advance. We asked specifically for this, so that we could have the appropriate staff on hand. Both with the delivery and the pick up, the drive showed up unannounced. And although he was very apologetic, it did cause some delays. If having a broad window for pick up or delivery is an option for you, then I would absolutely recommend using Navis Pack and Ship!