I'm a homeowner, not a commercial business, thus I don't ship freight often. I used Navis once before in the midwest (Rochester, MN office) and it went great. This time Elin Perez at the Los Angeles (Glendale) office handled this shipment for me. Picked up at my garage in Kansas City with a liftgate and delivered to my friends house in LA with a lift gate as planned. He rebuilt the transmission for my '65 Mustang and then shipped back to me the same way. Super smooth transaction. Elin handled it perfectly. I'll use Navis for my next shipment too. Thank you Elin! Peter Cipolla