1. I called and discussed the proposed shipment with Navis; 2. Based on the discussion and on photos and dimensions of the item I wanted to ship, Navis gave me a preliminary estimate of cost; 3. Based on the above, I signed the papers authorizing the shipment; 4. Navis promptly scheduled a pick-up of the item, were there at the scheduled time and took the item to their facility for packing; 5. After packing, Navis scheduled shipping and shipped the item; 6. The item arrived as scheduled at a midwest destination without damage.; 8. The item shippped was an heirloom chest of moderate size and weight; 9. These guys need more advertising. I had no idea they existed before my research minded dauughter tracked them down for me; 10. I recommend NAVIS and would use them again without reservation.